Shipping policy
Effective Date: Dec 15th, 2025
Thank you for supporting JulzLuxe Co. Every order is prepared with care and intention. Please review our shipping policy below before placing your order.
📦 Order Processing
All JulzLuxe Co. products are handcrafted in small batches.
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Orders are processed within 2–5 business days (excluding weekends and holidays).
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During product launches, sales, or holidays, processing times may be slightly extended.
You will receive a confirmation email once your order has shipped.
🚚 Shipping Methods & Delivery Times
Shipping times are estimated and provided by the carrier at checkout.
Once an order is handed over to the carrier, JulzLuxe Co. is not responsible for delays, including those caused by:
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Weather conditions
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Carrier issues
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Peak shipping seasons
🏠 Shipping Address Accuracy
Please ensure your shipping address is correct before completing checkout.
JulzLuxe Co. is not responsible for:
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Orders shipped to an incorrect address provided by the customer
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Packages marked as delivered but not received
Reshipping fees may apply if an order is returned due to an incorrect address.
🌡️ Warm Weather & Melt Disclaimer
Candles and wax products may soften or melt during transit due to weather conditions.
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Minor cosmetic changes do not affect product performance
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Melted or softened wax due to heat exposure is not considered damage
We recommend bringing packages indoors promptly upon delivery.
📦 Lost, Stolen, or Damaged Packages
JulzLuxe Co. is not responsible for:
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Lost or stolen packages marked as delivered
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Carrier mishandling after shipment
If your package arrives damaged, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
Approved claims may qualify for a replacement or store credit.
🌍 Domestic Shipping Only
At this time, JulzLuxe Co. ships within the United States only.
💌 Questions?
We’re happy to help.
📧 support@julzluxe.com
📲 Instagram: @JulzLuxe
Thank you for supporting a small, woman-owned business ✨