Refund policy

nd fits handmade candle + body products.

JulzLuxe Co. – Return & Refund Policy

At JulzLuxe Co., every product is handcrafted with care and intention. Due to the nature of our handmade and personal-use items, we have the following policy in place.

🔥 All Sales Are Final

Because our products are hand-poured, made-to-order, and/or personal care items, all sales are final.
We do not accept returns or exchanges.

This includes, but is not limited to:

  • Candles

  • Room & linen sprays

  • Body butters, scrubs, or other personal care items

  • Limited edition or seasonal products

📦 Damaged or Incorrect Orders

Your satisfaction matters to us.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:

📧 support@julzluxe.com

Include:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

Once reviewed, we will gladly offer:

  • A replacement, or

  • A store credit (when applicable)

⚠️ Claims submitted after 48 hours cannot be accepted.

🚚 Shipping Issues

JulzLuxe Co. is not responsible for:

  • Delays caused by the shipping carrier

  • Packages marked as delivered but not received

  • Incorrect addresses provided at checkout

Please double-check your shipping information before placing your order.

🌡️ Heat & Handling Disclaimer

Candles and wax products may soften or melt due to weather conditions during transit.
Minor cosmetic changes do not affect product quality or performance and are not considered defects.

💳 Refunds

Refunds are only issued in cases where:

  • The product is proven defective upon arrival, and

  • A replacement is unavailable

Approved refunds will be processed to the original payment method.

🤍 Questions?

We’re always here to help.

📩 Contact: support@julzluxe.com
📲 Instagram: @JulzLuxe

Thank you for supporting a small, woman-owned business ✨